{"page_status":{"page":{"name":"Payer Outages Identified by Waystar","subdomain":"payeroutages","domain":null,"created_at":"2022-09-07T13:04:52.651-04:00","updated_at":"2025-01-21T13:21:02.140-05:00","url":null,"hidden_from_search":true,"css_body_background_color":"ffffff","css_font_color":"333333","css_light_font_color":"AAAAAA","css_greens":"2fcc66","css_yellows":"f1c40f","css_oranges":"e67e22","css_reds":"e74c3c","allow_page_subscribers":false,"allow_incident_subscribers":false,"notifications_from_email":null,"allow_email_subscribers":false,"allow_sms_subscribers":false,"twitter_username":null,"branding":"premium","support_url":null,"allow_webhook_subscribers":false,"css_border_color":"E0E0E0","css_graph_color":"3498db","css_link_color":"3498db","page_description":null,"activity_score":1622,"headline":"Payer Outages Identified by Waystar","viewers_must_be_team_members":false,"ip_filters":null,"css_blues":"3498DB","time_zone":"Eastern Time (US & Canada)","notifications_reply_to_email":null,"notifications_email_footer":"You received this email because you are subscribed to Payer Outages Identified by Waystar's service status notifications.","allow_rss_atom_feeds":false,"black_hole":null,"over_allocations_cohort":null,"over_allocations_resolved_at":null,"custom_components_limit":null,"allow_slack_subscribers":false,"css_no_data":"b3bac5","deleted_at":null,"allow_teams_subscription":false,"max_maintenance_automation_allowed":null,"hero_cover":{"updated_at":"2023-02-01T14:05:13.000+00:00","original_url":"//dka575ofm4ao0.cloudfront.net/pages-hero_covers/original/321603/Waystar_Logo_1700x630px_%281%29.png","size":79426,"normal_url":"//dka575ofm4ao0.cloudfront.net/pages-hero_covers/normal/321603/Waystar_Logo_1700x630px_%281%29.png","retina_url":"//dka575ofm4ao0.cloudfront.net/pages-hero_covers/retina/321603/Waystar_Logo_1700x630px_%281%29.png"},"transactional_logo":{"updated_at":"2022-09-08T21:56:57.000+00:00","original_url":"//dka575ofm4ao0.cloudfront.net/pages-transactional_logos/original/321603/Waystar_1920x1080_mountain.jpg","size":2196565,"normal_url":"//dka575ofm4ao0.cloudfront.net/pages-transactional_logos/normal/321603/Waystar_1920x1080_mountain.jpg","retina_url":"//dka575ofm4ao0.cloudfront.net/pages-transactional_logos/retina/321603/Waystar_1920x1080_mountain.jpg"},"favicon_logo":{"updated_at":"2022-09-08T21:56:37.000+00:00","size":2196565,"url":"//dka575ofm4ao0.cloudfront.net/pages-favicon_logos/original/321603/Waystar_1920x1080_mountain.jpg"},"email_logo":{"updated_at":null,"original_url":"","size":null,"normal_url":"","retina_url":""},"twitter_logo":{"updated_at":null,"size":null,"url":""},"id":"ggfmlqd78nph","organization_id":"5q9njrzpcgm0"}},"components":[],"months":[{"name":"January","year":2025,"starts_on":3,"days":31,"incidents":[{"code":"79338db4svv5","name":"Real-Time Eligibility Payer Outage","message":"Waystar EDI has confirmed the following payer is not responding with usable data for eligibility checks. We are working with the payer to restore service as quickly as possible. Payer affected: Healthteam Advantage PPO (88250)","impact":"critical","timestamp":"Jan 21, 13:13 EST"},{"code":"2fcc5hf0rcg9","name":"Real-Time Eligibility Payer Outage","message":"This incident has been resolved.","impact":"critical","timestamp":"Jan 17, 07:36 - Jan 21, 11:29 EST"},{"code":"02z9tl69237j","name":"Real-Time Eligibility Payer Outage","message":"This incident has been resolved.","impact":"critical","timestamp":"Jan 14, 13:59 - Jan 21, 11:19 EST"},{"code":"8ptkhjb0by8m","name":"Real-Time Eligibility Payer Outage","message":"Waystar EDI has confirmed the following payer is not responding with usable data for eligibility checks. We are working with the payer to restore service as quickly as possible. Payer affected: BCBS Puerto Rico (Z0065)","impact":"critical","timestamp":"Jan 21, 11:14 EST"},{"code":"n1ztmy8jd2yk","name":"Real-Time Eligibility Payer Outages","message":"This incident has been resolved.","impact":"critical","timestamp":"Jan 16, 07:25 - Jan 21, 11:03 EST"},{"code":"sjhksg38jjzq","name":"Real-Time Eligibility Payer Outage","message":"Medicaid Maine (SKME1) continues to experience issues responding with usable data and we are actively working with them towards a resolution.","impact":"critical","timestamp":"Jan 17, 13:38 EST"},{"code":"y1b2p5c72jjx","name":"Real-Time Eligibility Payer Outage","message":"BCBS Mississippi (SB730) continues to experience issues responding with usable data and we are actively working with them towards a resolution.","impact":"critical","timestamp":"Jan 17, 10:24 EST"},{"code":"qx08xb5l2lgl","name":"Real-Time Eligibility Payer Outage","message":"Medicaid Wisconsin (SKWI0) continues to experience issues responding with usable data and we are actively working with them towards a resolution.","impact":"critical","timestamp":"Jan 17, 07:37 EST"},{"code":"yjn0q50c9dxm","name":"Real-Time Eligibility Payer Outages","message":"This incident has been resolved.","impact":"critical","timestamp":"Jan 15, 08:05 - Jan 16, 15:43 EST"},{"code":"x1trb22qnzc7","name":"Real-Time Eligibility Payer Outage","message":"This incident has been resolved.","impact":"critical","timestamp":"Jan 14, 08:25 - Jan 16, 15:41 EST"},{"code":"lfsrv3xv9h16","name":"Real-Time Eligibility Payer Outage","message":"This incident has been resolved.","impact":"critical","timestamp":"Jan 13, 13:51 - Jan 16, 15:35 EST"},{"code":"2jpqxnrg5d9x","name":"Real-Time Eligibility Payer Outage","message":"This incident has been resolved.","impact":"critical","timestamp":"Jan 2, 11:44 - Jan 16, 15:34 EST"},{"code":"3rkl27c31y4z","name":"Real-Time Eligibility Payer Outages","message":"This incident has been resolved.","impact":"critical","timestamp":"Dec 9, 11:22 - Jan 16, 14:26 EST"},{"code":"zpxs3cr4kl5k","name":"Real-Time Eligibility Payer Outages","message":"BCBS South Carolina (SB880) continues to experience issues responding with usable data and we are actively working with them towards a resolution.","impact":"critical","timestamp":"Jan 15, 13:52 EST"},{"code":"6hm3bb46vn6z","name":"Real-Time Eligibility Payer Outage","message":"Delta Dental of Virginia (10736) continues to experience issues responding with usable data and we are actively working with them towards a resolution.","impact":"critical","timestamp":"Jan 15, 12:04 EST"},{"code":"bcl7p5dk4ccb","name":"Real-Time Eligibility Payer Outage","message":"This incident has been resolved.","impact":"critical","timestamp":"Jan 2, 13:46 - Jan 13, 11:44 EST"},{"code":"8tbk6m5yfw1s","name":"Real-Time Eligibility Payer Outage","message":"This incident has been resolved.","impact":"critical","timestamp":"Jan 8, 11:20 - Jan 13, 11:29 EST"},{"code":"yk8cm5pkv60f","name":"Real-Time Eligibility Payer Outage","message":"Medicaid West Virginia (SKWV0) continues to experience issues responding with usable data and we are actively working with them towards a resolution.","impact":"critical","timestamp":"Jan 13, 09:05 EST"},{"code":"xbqnnrv4902j","name":"Real-Time Eligibility Payer Outage","message":"Tricare East (TREST) continues to experience issues responding with usable data and we are actively working with them towards a resolution.","impact":"critical","timestamp":"Jan 7, 14:35 EST"},{"code":"p90kvyg9ng03","name":"Real-Time Eligibility Payer Outage","message":"This incident has been resolved.","impact":"none","timestamp":"Jan 2, 10:05 - Jan 6, 08:15 EST"},{"code":"qz767pkqn7wv","name":"Real-Time Eligibility Payer Outage","message":"This incident has been resolved.","impact":"critical","timestamp":"Dec 16, 13:27 - Jan 6, 07:54 EST"},{"code":"rm0s2cb1xjn2","name":"Real-Time Eligibility Payer Outage","message":"This incident has been resolved.","impact":"critical","timestamp":"Dec 17, 11:55 - Jan 6, 07:53 EST"},{"code":"b1jgvrvfr67m","name":"Real-Time Eligibility Payer Outages","message":"This incident has been resolved.","impact":"critical","timestamp":"Jul 10, 09:56 - Jan 6, 07:47 EST"}]},{"name":"December","year":2024,"starts_on":0,"days":31,"incidents":[{"code":"l4ds30ydk3y2","name":"Real-Time Eligibility Payer Outage","message":"This incident has been resolved.","impact":"critical","timestamp":"Dec 20, 07:20 - Dec 26, 08:45 EST"},{"code":"kfnxq3fmkqyf","name":"Real-Time Eligibility Payer Outage","message":"This incident has been resolved.","impact":"critical","timestamp":"Dec 20, 14:52 - Dec 26, 08:45 EST"},{"code":"bmr5sxqbpl1p","name":"Real-Time Eligibility Payer Outage","message":"This incident has been resolved.","impact":"critical","timestamp":"Dec 20, 07:26 - 14:51 EST"},{"code":"pjmxd98ljgw3","name":"Real-Time Eligibility Payer Outage","message":"This incident has been resolved.","impact":"critical","timestamp":"Dec 18, 10:05 - Dec 19, 10:58 EST"},{"code":"ks4ys31p1fhv","name":"Real-Time Eligibility Payer Outages","message":"This incident has been resolved.","impact":"critical","timestamp":"Dec 18, 07:39 - Dec 19, 10:58 EST"},{"code":"wdrdjbsr4hwn","name":"Real-Time Eligibility Payer Outages","message":"This incident has been resolved.","impact":"critical","timestamp":"Dec 17, 14:02 - Dec 19, 10:56 EST"},{"code":"ljgz92vc559d","name":"Real-Time Eligibility Payer Outage","message":"This incident has been resolved.","impact":"critical","timestamp":"Dec 17, 10:54 - Dec 19, 10:52 EST"},{"code":"fpv73qb7k6zk","name":"Real-Time Eligibility Payer Outages","message":"This incident has been resolved.","impact":"critical","timestamp":"Dec 16, 07:31 - Dec 19, 10:50 EST"},{"code":"ttrqwnwg81zq","name":"Real-Time Eligibility Payer Outage","message":"This incident has been resolved.","impact":"critical","timestamp":"Dec 9, 15:49 - Dec 16, 11:24 EST"},{"code":"ph5h0hms9lvf","name":"Real-Time Eligibility Payer Outages","message":"This incident has been resolved.","impact":"critical","timestamp":"May 7, 13:08 - Dec 16, 11:14 EST"},{"code":"gcxty0485s51","name":"Real-Time Eligibility Payer Outages","message":"This incident has been resolved.","impact":"critical","timestamp":"Dec 4, 09:37 - Dec 16, 11:04 EST"},{"code":"n924tfsrstms","name":"Real-Time Eligibility Payer Outage","message":"This incident has been resolved.","impact":"critical","timestamp":"Jul 9, 13:50 - Dec 16, 10:54 EST"},{"code":"4yqpsg2tj5vp","name":"Real-Time Eligibility Payer Outages","message":"This incident has been resolved.","impact":"critical","timestamp":"Dec 9, 07:55 - Dec 16, 10:32 EST"},{"code":"f3rdsrycbrqj","name":"Real-Time Eligibility Payer Outages","message":"This incident has been resolved.","impact":"critical","timestamp":"Apr 30, 09:41 - Dec 9, 10:55 EST"},{"code":"k1qb7b4986p1","name":"Real-Time Eligibility Payer Outages","message":"This incident has been resolved.","impact":"critical","timestamp":"Sep 17, 09:53 - Dec 9, 10:17 EST"},{"code":"cmqksxd0bf6x","name":"Real-Time Eligibility Payer Outages","message":"The following payers continue to experience issues responding with usable data and we are actively working with them towards a resolution: Administrative Services Inc (59141) AgeWell New York (AWNY6) Allied Benefit Systems (37308) American Health Medicare (973MA) American Insurance Administrators (AIA) (26119) American Retirement Life Insurance Co Medicare Sup... (E10538) AmeriHealth Administrators & Inter-County - TPA Suffix (54763) AmeriHealth Caritas VIP Care (HMO-SNP) (FL) (88232) Ameritas Group - Standard Insurance (10236) Ameritas Life Insurance Corp. (47009) Ameritas Group - Standard Insurance of New York (10237) Apex Benefit Services (34196) Banner Medicare Advantage Plus (84324) Banner Medicare Advantage Prime (84323) Banner- University Family Care (University of AZ H... (66901) Benefit Management Inc of KS (48611) CareFirst BlueCross BlueShield Community Health Plan Maryland (45281) Caremore (CARMO) Carpenters Health and Welfare Trust Fund of St Louis (11161) Central Pennsylvania Teamsters Fund (23626) Central Reserve Life Ins Co- Medicare Supplement (... (Z90023) CHCS Services Inc (Eligibility Only) (Z10899) Christian Brothers Services (38308) Christus Health Medicare Advantage (10629) Christus Health Plan Medicaid (45210) Christus Health Plan of Texas and Louisiana (52106) Clover Health (DOS prior to 1/1/23) (77023) Clover Health LLC (13285) Collective Health Administrators (36479) ComPsych (37363) Continental General Insurance Company - Medicare Supplement (13193) CoreSource (NC & IN) (35180) Delta Dental of Arizona (86027) Delta Dental of Arkansas (AR) (CDAR1) Delta Dental of Idaho (ID) (82029) Delta Dental of Indiana (CDIN1) Delta Dental of Iowa (CDIA1) Delta Dental of Kansas (KS) (CDKS1) Delta Dental of Kentucky (CDKY1) Delta Dental of Missouri (Eligibility Only) (43090) Delta Dental of North Carolina (56101) Delta Dental of South Carolina (SC) (43091) Delta Dental of Tennessee (10735) Driscoll Childrens Health Plan (DCHCH) First Ameritas of New York (10232) First Choice Health Network (aka Sound Health) (91131) First Reliance Standard (68381) First United American Life Insurance Company (74101) Food Employers & Bakery Workers Benefit (Eligibili... (10776) Gateway Health Plan Ohio-Medicare Assured (Pittsbu... (91741) Globe Life & Accident Insurance Company (Z96300) Great American Life Ins Co- Medicare Supplement (Eligibility Only) (Z90024) Harrington Health Non-EPO (59143) Hawaii Management Alliance Association (Honolulu) (48330) Medicaid Hawaii (SKHI0) Health Choice Pathway (62180) Health Net of the Northeast (270 Only) (06108) Health Share of Oregon (10823) Healthchoice of AZ (62179) Healthfirst New Jersey (10438) HealthSmart Benefit Solutions (formerly American A... (37283) International Benefit Administration (12277) International Medical Card (66053) Johns Hopkins Healthcare (USFHP) (52123) Kaiser - Self Funded (94320) Liberty National Life Insurance Company (65331) LifeWise - A Premera Health Plan (OR only) (93093) Lincoln Financial (Eligibility & Remits Only) (Z96304) Loyal American Life Ins Co- Medicare Supplement (E... (Z90025) Manhattan Life (Eligibility Only) (MNHTN) MAPFRE (5251) Molina Complete Care of Virginia (DOS prior to 7/1/2022) (MCCVA) MoreCare (65465) Old Surety Life Insurance Company (Remits & Eligib... (29237) Planned Administrators (37287) Providence Pace CA (77240) Reliance Standard Life (Remits & Eligibility Only) (36088) SAMBA/Special Agents Mutual Benefit Association (37259) Significa Benefit Services (23250) Standard Life and Accident Insurance Company (01758) Texas Childrens Health Plan (76048) Texas Childrens Health Plan- STAR (Medicaid) (75228) Transamerica Life Insurance (KBA) (10946) Ultimate Health Plan (77022) United American Insurance Company (92916) United States Automobile Association (USAA) (74095) United Teacher Assoc Ins Co- Medicare Supplement (... (Z90027) University Care Advantage Arizona (Eligibility Onl... (10699) University Family Care (09830) University of Arizona Health Plan - UHM (Eligibili... (10889) US Family Health Plan (90551) VA Health Administration Center (Eligibility Only) (Z96272) Vibra Health Plan (15976) Western Health Advantage by Ayin (77225) Western Southern Financial Group (Cincinnati, OH) (31048) Zing Choice IL (HMO) (83248)","impact":"none","timestamp":"Dec 9, 10:13 EST"},{"code":"n5vwnbr35tfg","name":"Real-Time Eligibility Payer Outage","message":"This incident has been resolved.","impact":"critical","timestamp":"Dec 3, 15:34 - Dec 4, 09:54 EST"},{"code":"gjqxx5nbrvm1","name":"Real-Time Eligibility Payer Outage","message":"This incident has been resolved.","impact":"none","timestamp":"Dec 3, 13:18 - Dec 4, 09:53 EST"},{"code":"1nd2j1pl64x3","name":"Real-Time Eligibility Payer Outage","message":"This incident has been resolved.","impact":"none","timestamp":"Dec 2, 11:07 - Dec 4, 09:53 EST"},{"code":"0dyk6x1dply8","name":"Real-Time Eligibility Payer Outage","message":"This incident has been resolved.","impact":"critical","timestamp":"Nov 21, 09:22 - Dec 4, 09:52 EST"},{"code":"6nqg4kjgm47b","name":"Real-Time Eligibility Payer Outages","message":"This incident has been resolved.","impact":"critical","timestamp":"Mar 11, 08:46 - Dec 4, 09:48 EST"},{"code":"152h765360nl","name":"Real-Time Eligibility Payer Outage","message":"This incident has been resolved.","impact":"critical","timestamp":"Oct 24, 09:22 - Dec 4, 08:46 EST"},{"code":"x9kw3xq77vj8","name":"Real-Time Eligibility Payer Outage","message":"This incident has been resolved.","impact":"critical","timestamp":"Oct 28, 13:42 - Dec 4, 08:43 EST"},{"code":"qnyrz3y5xxk2","name":"Real-Time Eligibility Payer Outage","message":"This incident has been resolved.","impact":"critical","timestamp":"Nov 25, 11:09 - Dec 4, 08:39 EST"},{"code":"18qy15rskrr8","name":"Real-Time Eligibility Payer Outage","message":"This incident has been resolved.","impact":"critical","timestamp":"Dec 2, 07:23 - 09:13 EST"}]},{"name":"November","year":2024,"starts_on":5,"days":30,"incidents":[{"code":"r480yzbf7cqg","name":"Real-Time Eligibility Payer Outage","message":"This incident has been resolved.","impact":"critical","timestamp":"Nov 26, 09:13 - 13:53 EST"},{"code":"jwd7jq71sw3m","name":"Real-Time Eligibility Payer Outage","message":"This incident has been resolved.","impact":"critical","timestamp":"Nov 26, 11:09 - 13:53 EST"},{"code":"vmc0g03tv51x","name":"Real-Time Eligibility Payer Outages","message":"This incident has been resolved.","impact":"critical","timestamp":"Nov 6, 13:30 - Nov 25, 09:42 EST"},{"code":"gymmk64rydsq","name":"Real-Time Eligibility Payer Outages","message":"This incident has been resolved.","impact":"critical","timestamp":"Nov 22, 07:30 - Nov 25, 09:34 EST"},{"code":"87k71fg1ll10","name":"Real-Time Eligibility Payer Outage","message":"This incident has been resolved.","impact":"critical","timestamp":"Nov 22, 10:34 - Nov 25, 09:33 EST"},{"code":"dr889f58n1yj","name":"Real-Time Eligibility Payer Outages","message":"This incident has been resolved.","impact":"critical","timestamp":"Nov 20, 11:06 - 15:45 EST"},{"code":"v39w5b0fbnw9","name":"Real-Time Eligibility Payer Outage","message":"This incident has been resolved.","impact":"critical","timestamp":"Nov 13, 11:06 - Nov 20, 10:47 EST"},{"code":"l3p1fv0crlk9","name":"Real-Time Eligibility Payer Outage","message":"This incident has been resolved.","impact":"critical","timestamp":"Nov 12, 11:06 - Nov 13, 10:32 EST"},{"code":"r4b1k804mxpc","name":"Real-Time Eligibility Payer Outages","message":"This incident has been resolved.","impact":"critical","timestamp":"Nov 1, 13:54 - Nov 13, 10:17 EST"},{"code":"1k3bj1x36ccc","name":"Real-Time Eligibility Payer Outages","message":"This incident has been resolved.","impact":"critical","timestamp":"Oct 29, 09:28 - Nov 13, 10:09 EST"},{"code":"kwd1g0gjj6d7","name":"Real-Time Eligibility Payer Outages","message":"This incident has been resolved.","impact":"critical","timestamp":"Jun 10, 08:00 - Nov 13, 09:54 EST"},{"code":"gsk96pps8nv8","name":"Real-Time Eligibility Payer Outage","message":"This incident has been resolved.","impact":"critical","timestamp":"Apr 23, 17:07 - Nov 13, 09:38 EST"},{"code":"c40g7p22bcd3","name":"Real-Time Eligibility Payer Outages","message":"This incident has been resolved.","impact":"critical","timestamp":"Nov 7, 12:10 - Nov 13, 09:24 EST"},{"code":"4mfqnjjtzqd2","name":"Real-Time Eligibility Payer Outage","message":"This incident has been resolved.","impact":"critical","timestamp":"Nov 4, 13:13 - Nov 7, 14:16 EST"},{"code":"3wxxz419yj6s","name":"Real-Time Eligibility Payer Outages","message":"This incident has been resolved.","impact":"critical","timestamp":"Nov 4, 10:03 - Nov 7, 14:15 EST"},{"code":"c0mys40vgh39","name":"Real-Time Eligibility Payer Outage","message":"This incident has been resolved.","impact":"none","timestamp":"Oct 29, 17:49 - Nov 1, 10:28 EDT"},{"code":"s6myz5jqrzrv","name":"Real-Time Eligibility Payer Outage","message":"This incident has been resolved.","impact":"critical","timestamp":"Oct 1, 12:32 - Nov 1, 09:41 EDT"}]}],"show_component_filter":false,"show_uptime_calendar":true,"component_filter":null,"start_time":"2024-11-01T00:00:00-04:00","end_time":"2025-01-31T23:59:59-05:00"}

Incident History