Payer Outages Identified by Waystar Status

Real-Time Eligibility Payer Outage

Identified - Waystar EDI has confirmed the following payer is not responding with usable data for eligibility checks. We are working with the payer to restore service as quickly as possible. Payer affected:

Tricare East (99727)
Sep 11, 2025 - 09:39 EDT

About This Site

CLIENT NOTICE:

As we look to make long-term improvements to our Eligibility Status Page, we will be piloting a new layout for this site to better communicate payer statuses. This new layout is scheduled to launch on Monday, May 5th, and will include enhancements to highlight the payers affected by outages, making it easier and faster to see who's affected and what's resolved.

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Medicaid Magellan Psych Network (MBH11) Major Outage

Medicaid Rhode Island (7421) Major Outage

Blues Payers & Plans Major Outage

BCBS Puerto Rico (Z0065) Major Outage

Other Payers & Plans Major Outage

1199 National Benefit Fund (13162) Major Outage

AblePay Health (ABLPY) Major Outage

Avera Health Plans (46045) Major Outage

Bankers Fidelity Life Assurance Co (Z95871) Major Outage

Carelon Health-Advanced Primary (fka Caremore) (CARMO) Major Outage

Central Massachusetts Health LLC (86220) Major Outage

Delta Dental of New Jersey (10727) Major Outage

Geisinger Health Plan (75273) Major Outage

Gilsbar Inc (7205) Major Outage

Inland Empire Health Plan [IEHP1] (IEHP2) Major Outage

Managed Care Administrators (25160) Major Outage

OptumCare (LIFE1) Major Outage

Presbyterian Health Plan (Z0003) Major Outage

Tricare East (Tricare North & South DOS after 1/1/18) (TREST) Major Outage

Tricare West Region (TRICW) Major Outage

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 16, 2025

No incidents reported today.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

Unresolved incident: Real-Time Eligibility Payer Outage.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.

Sep 2, 2025

No incidents reported.